PART 6 – DELIVERY & FAILED DELIVERY POLICY
The Firework Shop (TFS)
Tony Mason – Sole Trader
Last Updated: 22 February 2026
1. DELIVERY REQUIREMENTS
1.1 General Delivery Conditions
Fireworks are delivered either by specialist courier or by The Firework Shop (TFS) where local delivery applies.
All deliveries require:
• An adult aged 18 or over present at the delivery address
• A signature upon delivery
• Proof of age if requested
The customer is responsible for ensuring that an authorised adult is available to accept delivery.
1.2 Delivery Times
Deliveries may take place between 7:00am and 9:00pm unless otherwise agreed. Delivery dates and times are estimates only and are not guaranteed.
1A. FREE LOCAL DELIVERY (10 MILE RADIUS)
1A.1 Eligibility
Free local delivery is available for orders delivered within a 10 mile road travel radius of our premises:
Unit 2 Southgate Industrial Estate
Green Lane
Heywood
OL10 1ND
The 10 mile radius is calculated using standard road travel distance measured via commonly available public mapping services from our premises to the delivery postcode.
1A.2 Delivery Method
Local deliveries may be carried out by The Firework Shop (TFS) or an authorised representative.
1A.3 Local Delivery Conditions
All standard delivery requirements under Section 1 apply equally to local deliveries.
1A.4 Refusal or Unsuitable Delivery Location
We reserve the right to refuse free local delivery where access restrictions, safety concerns, legal restrictions, or regulatory requirements make delivery unsafe or unsuitable.
2. AGE VERIFICATION AT DELIVERY
2.1 Identification
The courier or our representative may request valid photographic identification to verify that the recipient is aged 18 or over.
2.2 Failure of Age Verification
If suitable identification is not provided when requested, delivery will be refused, goods may be returned to us, and re-delivery charges may apply.
3. FAILED DELIVERY ATTEMPTS
Delivery may be deemed unsuccessful due to:
• No authorised adult present
• Refusal or failure to provide valid identification
• Inaccessible, unsafe, or restricted property access
• Incorrect or incomplete address details
• Refusal to sign for the goods
In such cases, we reserve the right to rearrange delivery (additional charges may apply) or return goods to us and deduct reasonable delivery and return costs from any refund.
4. CUSTOMER RESPONSIBILITY FOR ADDRESS DETAILS
The customer is solely responsible for providing accurate and complete delivery information. We are not liable for delays, losses, or additional costs arising from incorrect or incomplete address details supplied by the customer.
5. COMPLETION OF DELIVERY & TRANSFER OF RISK
Delivery is deemed complete when the goods are physically handed to the customer or their nominated recipient at the delivery address and a signature is obtained. Risk in the goods transfers to the customer at the point delivery is completed in accordance with applicable consumer law.
6. PARCEL MARKED AS DELIVERED BUT NOT RECEIVED
If tracking confirms delivery but the customer claims non-receipt, the customer must notify us within 48 hours of the recorded delivery time. We will investigate with the courier.
We reserve the right to request written confirmation of non-receipt, confirmation that no authorised person accepted delivery, and full cooperation with any courier investigation.
Fraudulent or knowingly false claims may be reported to the relevant payment provider, Action Fraud, or relevant authorities.
7. SAFE PLACE DELIVERIES
Fireworks must not be left in a “safe place” unless explicitly authorised by the customer. If a customer instructs goods to be left unattended, delivery will be deemed complete once left in accordance with those instructions and risk transfers to the customer at that point.
8. DELAYED DELIVERY
Delivery dates are estimates only. We are not liable for delays caused by circumstances beyond our reasonable control, including courier operational issues, traffic disruption, weather conditions, road closures, regulatory inspections, or supply chain disruption.
Where delivery becomes impossible due to events outside our control, we reserve the right to rearrange delivery or cancel the order and issue a refund.
9. REFUSAL OF DELIVERY
If a customer refuses delivery without lawful or valid reason, return courier charges and associated costs will be deducted from any refund due.
10. PAYMENT DISPUTES & CHARGEBACK PROTECTION
We retain proof of dispatch, courier tracking records, delivery confirmation and signature, and age verification logs where applicable. In the event of a payment dispute, chargeback, or fraud investigation, this information will be provided to the relevant financial institution or authority.